Return and Refund Policy

1. Overview of Custom Products

Because all our products (such as personalized wooden hangers, corporate gifts, and custom-engraved merchandise) are made-to-order specifically with your uploaded logo or design, all sales are final. We do not accept standard returns, cancellations, or exchanges once production has begun.

2. Damaged, Defective, or Incorrect Items

We take great care in inspecting your custom items before shipment. However, if your order arrives damaged, defective, or incorrect due to a production error on our part:

• You must notify us within 7 days of receiving your shipment.

• Please provide clear photographs or video evidence of the defect, damage, or discrepancy along with your order number.

3. Review and Resolution

Once your claim is submitted and reviewed, we will determine the appropriate remedy, which may include a replacement of the affected items or store credit. Because of the custom manufacturing process, monetary refunds are handled on a strict case-by-case basis.

4. Non-Returnable Conditions

We cannot accept returns, issue refunds, or offer free reprints under the following circumstances:

• Errors present in the customer-approved artwork or text (e.g., typos, grammatical mistakes, or low-resolution uploaded logo files).

• Natural variations in wood grain, color, or texture, which are standard characteristics of authentic wooden products.

• Delays caused by shipping couriers or customs processing.